01 / thesis
NetFX Tech is a managed IT team in Irvine. We support schools, medical and dental practices, property managers, and distributors — fast, friendly help for your people, and quietly engineered systems that don't break at 2am.
fig. 1 — a normal morning across our clients. that's the product.
02 / services
We don't sell a menu of forty services. We do four things well, for organizations that can't afford a bad IT day.
2.1
Unlimited support for your whole team, answered in minutes by local technicians you know by name — with on-site visits when hands are needed.
2.2
Servers, networks, and wi-fi monitored around the clock, updated outside your working hours, and backed up with restores we actually test.
2.3
The software your business lives in — ERP, practice management, property platforms — hosted, supported, and upgraded without drama.
2.4
Updates on schedule, MFA where it counts, ransomware-resistant backups, staff training — and the documentation your auditor or insurer asks for.
03 / who we serve
Thousands of students and staff, hard start dates, and student-data rules. We keep the first day of school from being an IT story.
Your schedule runs on your practice software, and HIPAA is not optional. We keep it up, backed up, and audit-ready.
Tenants, vendors, work orders, and a flood of paperwork across properties. We keep the systems connected and automate the busywork.
When the ERP stops, the warehouse stops. We run order-critical systems with the discipline they deserve.
04 / difference
Our help desk is staffed by NetFX employees in Irvine — not an outsourced call center reading scripts. The technicians who pick up sit next to the engineers who run your systems.
receipt: first reply ≤ 15 minutes, business hours — it's in the contract
Any problem that shows up a third time stops being a ticket and becomes an engineering task. Root cause removed, fix documented, ticket never comes back — at no extra charge.
receipt: recurring-issue engineering is in the published scope
On a schedule, we restore your data to a clean environment, verify it, and file the report where you can read it. Most providers have never shown their clients a restore test. Ask yours.
receipt: restore-test reports delivered with the monthly summary
05 / proof
CS-01
A distributor's database server died overnight. The standby took over in 4.2 seconds — automatically. The morning shift never knew.
Read the full report
CS-02
A public school district opened the year with every classroom logging in on schedule — because the readiness work happened all summer.
Read the full report
CS-03
Tested backups, MFA, and HIPAA paperwork in order — and a recovery drill that brought the practice back in 45 minutes.
Read the full report
CS-04
A manufacturer cut over Sunday night after two full rehearsals. Monday order entry opened on time, on the new version.
Read the full report
06 / engagement
Onboarding takes about two weeks: audit, document, stabilize, then steady state. You get unlimited help desk for your team, a response-time commitment, and a scope document that says exactly what's included and what's billable. The whole model is published here — most providers make you sit through a sales call to learn this much.
next step
A 20-minute call. We look at your backups, your security basics, and your biggest single point of failure, and tell you plainly what we see — whether or not you hire us.
or direct: [email protected]